Terms & Conditions for the Use of this Website

To use this web site, you must first agree that you understand and accept the terms and conditions listed below. If you do not agree with these terms and conditions, we are unfortunately unable to complete your transaction.
SuziWorld reserves all rights to change these terms and conditions from time to time and it is your responsibility to check our terms whenever you visit our site.

Definitions:
Supplier
means manufacturer, importer or distributor that supplies products to the Consumer.
Retailer is the retail store whose name appears on the front home page or whose retail store the Consumer chooses as his preferred outlet.
The Consumer is the consumer that enters the web site and decides to purchase products.

The Site
The Site is an online retail store where potential buyers can choose from many products and have them delivered to their home or preferred address or they can arrange to pick-up the item(s) from SuziWorld.

Consumer Information
This is an Australian web site and all prices are in Australian dollars. Prices shown include Australia Goods and Services Tax (GST).

Delivery
All orders are promptly dispatched using well known freight and postage companies including Australia Post. Shipping costs are influenced by the size and weight of the product and your location. The correct shipping costs will be displayed within the check-out process.
If you choose to have your purchase(s) sent to your home, please allow between 2-7 days for your item to be delivered. This naturally depends on your location, the time of year and the size of your purchase
If you choose to pick-up your purchase from our store, you will be advised when the item is ready for you to pick it up. If the item is in stock at the time of purchase you will be advised within 4-18 hours when you can pick up the item. If the item is not in stock, the item will be ordered in for you and you will be advised when it has arrived ready for your pick-up. This process may take 2-7 days depending on the location of the suppliers warehouse and the availability of stock.

Customer Service
SuziWorld fully understand the value of fast and accurate customer service. We will do everything possible to ensure you enjoy a fantastic buying experience. By buying from a genuine bricks and mortar retailer, you will benefit from the parts knowledge and experience that only real retailers can provide.
We try to ensure that all products listed on our website are available and that the product details are true and accurate. If we are unable to supply your chosen product, you will be offered an alternative product, a delayed delivery time or a full refund.

Exchange Policy
If for any reason you are not happy with your purchase, please contact Suziworld and advise us of your problem. We may be able to arrange an alternative product for you or provide some other assistance.
If it is then decided that you need to return the product, you will be provided with a return authorisation number.
If you picked the item up from our store, please return the item to our store. We will raise a receipt form and you will be credited by the banking or payment service that you chose at time of purchase.
If the item was sent to your home, you are required to return the item to Suziworld. You will be advised of the address details. If you chose the item in error, then you will need to pay for the return postage. If the item was wrongly supplied or faulty, then we are happy to pay for or reimburse you for the postal charges.

Security
When purchasing, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre (03) 9438 3883.
Trade Purchases of Suzuki Spare Parts using Capricon

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